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Technical support
E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Mobile: (+36 20) 342 70 03 (from 9am to 5pm, on workdays)

We use the TeamViewer utility for remote assistance. Why? The built-in Remote Desktop function of Windows and many other applications (such as Remote Admin) completely take the control from the client and over his computer. Contrarily, our customer sees everything simultaneously with our support colleague using TeamViewer. This way the customer can be sure he opens, runs, copies files only required to solve the problem. When reproducing a bug, our colleague is able to track the exact steps required to trigger the problem. Connection is only established only if our customer tells us the one-time session password on the phone, further improving security.

The simple client software of TeamViewer can be downloaded from here. This version does not require installation; one can run it by double-click when it is downloaded.

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